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In-stock items (those marked with an "In-Stock" indicator) are typically shipped within 24 hours of your order being placed (Monday to Friday excluding holidays). Out-of-stock orders are shipped once the item(s) is back in stock. We will send you a notice once your order has been shipped, which will include a tracking number. Please note that delivery timing will depend on the method of delivery selected at check-out. All shipments require a signature upon delivery
Certain items may qualify for free shipping, which consists of a Ground service at the discretion of Appature Meda. We will give you the opportunity to upgrade from the free shipping offer if you desire. Free Shipping offers apply only to shipments within Canadian provinces, excluding territories and regions deemed "out of bounds" or rural.
Freight Shipments, all shipments leaving our warehouse on a skid include pre-paid freight to the threshold of the property. Extra charges which are not pre-paid will automatically be billed to your account. These 'extra' charges can include, but are not limited to: lift gate, inside delivery, residential, appointment, 2 man delivery, peir charges, pallet truck, etc.
Any shipments refused or undeliverable will be returned back to Appature Media at your expense. Once the package arrives back at our warehouse we will contact you to attempt to re-deliver the order or cancel the order should you wish. This fee is in addition to the shipping fee to send the item to you initially which is non-refundable.
We will only ship to verified addresses validated either by credit card issuers or PayPal. Shipping to freight forwarders or redirection of shipments will not be accepted.
Any claim of shipping damage must be made within 5 business days of receipt.